Question 1

What is UScraper?

Accepted Answer

UScraper is a paid, no-code desktop tool for building web scrapers with a visual drag-and-drop interface. You can create workflows, interact with pages, and export structured data without writing code.

Question 2

Who is UScraper for?

Accepted Answer

UScraper is for marketers, data analysts, researchers, journalists, e-commerce teams, founders, and operators who need a desktop web scraping tool without building custom scripts.

Question 3

Is web scraping legal?

Accepted Answer

Web scraping can be lawful when done responsibly, but you must respect applicable laws, website terms, robots rules, privacy rights, copyright, rate limits, and data ownership requirements. UScraper is a tool, and you are responsible for how you use it.

Question 4

Does UScraper run in the cloud?

Accepted Answer

No. UScraper is a desktop application. Your workflows and exports run on your own computer unless you choose to send files, logs, or examples to support.

Question 5

What operating systems are supported?

Accepted Answer

UScraper is available for Windows 10 and newer, and macOS 12 and newer.

Question 6

Can UScraper handle JavaScript-heavy websites?

Accepted Answer

Yes. UScraper uses a browser-based automation flow, so it can render and interact with many modern JavaScript-heavy websites like a normal browser session.

Question 7

Can I export data?

Accepted Answer

Yes. UScraper can export extracted data to CSV and JSON, depending on the workflow and the data fields you configure.

Question 8

How does UScraper handle CAPTCHAs?

Accepted Answer

CAPTCHA solving is not currently built in. If a site presents CAPTCHA or access challenges, slow down, review the site rules, and confirm that your workflow is permitted.

Question 9

Is UScraper a paid product?

Accepted Answer

Yes. UScraper is paid software. A valid license is required to use the desktop app and access the product features included with your purchase.

Question 10

How many desktops are included with one license?

Accepted Answer

Each license includes access for one desktop installation. If you need to use UScraper on multiple desktops or across a team, you need a separate license for each desktop.

Question 11

Is it a subscription or a one-time purchase?

Accepted Answer

UScraper is sold as a one-time purchase for the license terms shown at checkout. Your purchase includes one year of product updates. After that period, you can continue using your last eligible version or purchase an update extension.

Question 12

Do I need a license before downloading?

Accepted Answer

You can download the installer from the website, but product access requires a valid paid license key.

Question 13

What is your refund policy?

Accepted Answer

We currently do not offer returns or refunds. Please contact support before purchase if you have questions about fit, licensing, operating system support, or expected workflows.

Question 14

Where is extracted data stored?

Accepted Answer

Extracted data is saved on your own computer in the location you choose. UScraper does not automatically upload your exports to our servers.

Question 15

Can support access my scrapers or exports?

Accepted Answer

Only if you choose to share files, screenshots, logs, exports, or sample URLs with us for troubleshooting. Do not send sensitive data unless it is necessary for the support request.

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